Support

OneTrip is in closed beta. We ship weekly. Tell us what's broken.

Contact

Email us at support@onetrip.com.au. We typically reply within one business day.

Bug? Include your iOS / Android / browser version and the trip ID (Settings → About). Privacy or data request? privacy@onetrip.com.au.

Email support

FAQ

How do I invite people to a trip?

Open the trip, tap Invite, then share the invite link via the system share sheet. Anyone with the link can request to join; the trip Organizer approves them.

Why does an idea show "Verify" instead of a confidence badge?

OneTrip's Local agent re-checks every place against Google Places before showing it. If the verification is older than 24 hours or hasn't run yet, you'll see a Verify chip — tap it to refresh on demand.

Why does an idea show a low confidence pill?

Low confidence means our verifier couldn't match the place to a Google Places record, or the source link itself was ambiguous (e.g. a TikTok showing a place name with no address). Treat it as a tip from the source — call ahead before you go, or paste a more specific link.

How does expense splitting work?

Add an expense, choose who paid and who's included. Pick equal / percent / custom split. The running balance updates immediately. Settle-up shows the simplest set of payments to clear the balance.

Does OneTrip work offline?

Yes — read-only in this release. You can open trips, see ideas, see day plans and the map, and see expense balances without signal. Adding new content still requires connectivity in Phase 1A. Full offline write/sync ships in Phase 1B.

Is there an Android or web version?

iOS first. Android and web are on the roadmap.

How do I delete my account?

In-app: Settings → Account → Delete account. Or email privacy@onetrip.com.au. We delete your account, profile, and AI audit log within 30 days.

How do you protect my trip data?

Every trip is private to its members, enforced by Postgres Row-Level Security. We never share trip content with advertisers. AI calls have your personal information redacted before they leave the server. See our Privacy Policy for the full picture.

See also our Privacy Policy and the about page.